A little about PC Case Gear…

Established in 2000, PC Case Gear has grown to become one of Australia's most popular and highly regarded computer stores. We specialise in providing fast and reliable courier delivery across Australia, while our bulk buying power enables low prices across the range. We are also committed to providing a premium customer service experience, and have been voted Australia's Best Online PC Store two years running in the annual PC Authority Reliability and Service Awards.

Contact Information:

  • Customer Parcel Pick Up

    46–48 Glenvale Crescent
    Mulgrave, VIC 3170
    Mon-Fri. 10am – 5pm
    Saturday 10am – 2pm
    Sunday: Closed
  • Warranty Service Centre

    18–20 Glenvale Crescent
    Mulgrave, VIC 3170
    Mon-Fri. 10am – 5pm
    Saturday 10am – 2pm
    Sunday: Closed
  • Phone & Email Support

    Mon – Fri: 9am – 5:00pm
    Saturday: Closed
    Sunday: Closed
  • Phone

    (03) 9560 2122
  • Sales Enquiries

  • Order Processing & Tracking

  • Technical Support & Warranty

  • Feedback & Product Suggestions


Frequently Asked Questions:

Q. How do I tell if you have a product in stock?
A. We show real-time stock level indicators for every product. The stock level indicator is shown under the Add to Cart button and is linked to our inventory to update in real-time.

Q. Can I pick up my order in person?
A. You sure can, and the process is very simple:

1. Place your order online and select Store Pickup during checkout.
2. Once your order is picked and ready for collection you will receive an email notification. Be sure to wait for this email to avoid waiting time.

- Payment is made when collecting the order and we offer EFTPOS, credit card or money order payment options (sorry, no cash).
- We can only hold your order for 24 hours once it is made ready - unfortunately we cannot reserve stock beyond this.
- We offer convenient pick up hours: 10am to 5pm on weekdays and 10am to 2pm every Saturday.

Please note that this is purely a parcel pick up service made available for customers in the local area. It is not a traditional shop front - orders do need to be placed online and there are no counter sales staff to answer technical queries. As such If you have any pre-purchase questions please be sure to contact our customer service team by phone or email ahead of placing your order.

Q. Who do you use for shipping?
A. We offer the choice of shipping using StarTrack and Australia Post eParcel. For each courier, there is a choice of two service levels, Express or Standard, and both have online tracking. Shipping costs are influenced by the size and weight of the product and your location. You can see pricing on the available shipping options by entering your post code into the freight calculator. This calculator appears on the lower half of the screen when you add items to your cart. The cost of shipping per product drops as you add more items to cart as the base courier charge spreads over multiple items.

Q. Can the courier driver leave the package on my doorstep?
A. In the interests of security and as a fraud prevention measure, the courier driver will require a signature upon delivery. If no one is home at time of delivery, the package will be re-directed to your nearest post office for collection. Photo ID will be required when collecting from the post office.

Q. Do you ship internationally?
A. At this time we only ship within Australia.

Q. What is your ABN number?
A. 14 099 808 072.

Q. Where can I find your Terms and Conditions?
A. There is a link to our Terms and Conditions at the bottom of every page. You can also view them here

Q. What type of security do you use to safeguard personal information?
A. We use high-grade 256 bit encryption with an Extended Validation Certificate (EV SSL) provided by GeoTrust Inc.