Will you build my custom PC for me?

Yes we will! You can either build from one of our recommended Customisable Systems templates, or add our PCCG Custom System Assembly Service to your cart along with your desired components, and we will assemble and test the system for you.

Are you able to customize a PCCG Gaming System?

Yes, simply navigate to Customisable Gaming PC under PCCG Gaming PCs, and you can customise one of our recommended system templates to suit your own needs! PCCG Ready to Ship Gaming PCs are assembled, tested and packed for immediate shipping, as such we are unable to make any changes to the configuration.

Why can't I get my system delivered by Australia Post?

Our system builds are packed very securely to ensure they don't become damaged in transit to you. This extra packaging however means they are outside of the size/weight restrictions of Australia Post and can only be delivered by Startrack. Startrack can only deliver to physical addresses, PO Boxes or Parcel Lockers are not available for Startrack deliveries.

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When will my order ship?

In Stock Orders typically ship from our warehouse within 1-2 business days. Please allow an extra day after a public holiday.

How do I change or cancel my order?

If you have a made a mistake or changed your mind about your order you can request a change or cancellation provided the order is still in a status of Pending or Awaiting Payment, an option of Request Change or Request Cancellation will be available in your My Orders page if this is the case. Once our warehouse team has begun processing your order, we are unable to make changes or cancel the order.

Can I get a copy of my tax invoice?

You can download a copy of your tax invoice from the My Orders section of your account by clicking on View Order, followed by the Print Invoice in the top right corner. Here you can print directly or save to PDF digitally.

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How do I know if a product is in stock?

Our level stock indicators are linked directly to our inventory and update in real-time. If a product is listed in stock, then we have at least one physically in stock in our Rowville warehouse. If an item is listed as “Ships in 1-2 days” this means that stock is generally available from the local distributor and we typically can have stock here within 1-2 days.

What payment methods do you accept?

We accept online payment using VISA and MasterCard credit cards, PayPal, Klarna and zipMoney.

This product is marked - “Sold out, check back later!”. Can you provide an ETA?

No, as this status means we are waiting for an ETA. Once known, the listing will be updated.

Can I place an order or make payment over the phone?

No, all orders need to be placed online, payments must be made online.

Can I pick up my order?

Yes, Please select this on checkout if you wish to use this service. Weekdays 10am-5pm - Saturday 8am-2.30pm - Unit 4B/10 Abbotts Rd Dandenong South VIC 3175

How do I use my store credit?

Place your order online and select the store credit to be used during checkout. You can make any additional payments at the same time using PayPal or Credit Card.

Do you offer discounts for large orders and businesses?

No, we offer our best possible prices up front online regardless of order size.

Do you accept purchase orders or offer credit terms?

No.

The ETA changed - why?

ETAs are estimates and can change for many reasons - eg supplier delays, shipping delays, wharf/customs delays, etc. Nevertheless, our estimates are usually quite accurate and you will be updated if there are any changes.

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How do Same Day & Express Dispatch items work?

Our Same Day Dispatch service is available on a wide range of our most popular items and provides a fast dispatch service to give you peace of mind your gear will be on the way as soon as possible! We offer this service on an ever growing list of popular products which can be identified by the timer badge on the category and product page view under the stock level indicator. Same Day Dispatch is available on multiple item carts made up of Same Day products, but mixed carts will be subject to regular shipping processing times. This service is subject to a cutoff time and available on weekdays, excluding Victorian public holidays.

How it works: The timer will indicate the time remaining to have your order shipped out same day or next day. If you miss our cutoff time this will be indicated as an Express Dispatch item as it will still be part of our priority queue, and often still ship out same day pending courier pickup times.

What is the difference between the shipping options?

StarTrack and Australia Post offer similar delivery times to most of Australia. The key differences are that Australia Post can deliver to PO Boxes and that StarTrack may not deliver to some regional areas, and in those instances will use Australia Post to complete those deliveries. StarTrack are also able to deliver larger items, so you may find some bulkier packages are only available to ship via their service. Both couriers offer full tracking and signature on delivery service. Approved ID is required when accepting delivery or when collecting from the depot or post office.

My shipping address is wrong, how do I change it?

If you have a made a mistake with your delivery address you can request a change or cancellation in the My Orders section of your account page, provided the order is still in a status of Pending or Awaiting Payment. Once our warehouse team has begun Processing the order we are unable to make any changes. PayPal orders must be shipped to the address selected on PayPal. Incorrect delivery addresses that result in a parcel being returned to sender will incur a $16.50 return to sender fee in addition to the postage charges from the courier.

How long will it take for my order to be delivered?

Express delivery is generally 1-2 business days to capital cities and surrounds. Standard delivery generally takes 2-5 business days. Please allow additional time for delivery to regional/remote areas. This estimate is applicable only once an order is despatched, and does not include processing time.

My tracking number does not work?

Tracking numbers become active in the evening of the day your order has shipped, usually by 7pm. Once your package is on the way to you, it is common for there to be no further tracking events until the package reaches its destination. For larger orders it may be necessary for our warehouse to pack your order into multiple cartons. These will show under the same tracking number. These will often be delivered at different times and you can use your tracking number to review the progress of any remaining articles.

What if I am not home when the courier attempts delivery?

If no one is available at the delivery address a card will be left and the parcel will be taken to a local post office or courier depot for collection. If the item is not collected within 2 weeks, it will be returned to us and a $16.50 returned to sender fee will apply.

Can you deliver to Parcel Lockers and PO boxes?

Yes, but only via Australia Post, Startrack are unable to deliver to parcel lockers and PO boxes.

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How do I return a faulty item under warranty?

You can apply for a warranty return by logging into your account and going to the Warranty & Returns section. Simply complete the Request Warranty form and you will be issued with an RA number and instructions on how to return your item.

How do I return a non-faulty item because I've changed my mind or ordered incorrectly?

You can apply for a change of mind return by logging into your account and navigating through Warranty & Returns to Apply to return an item. Simply complete the form within 45 days of receiving them. Please note that a 15% restocking fee will apply for opened products. Goods must be returned within 14 days of approval being issued.

We are unable to accept a change of mind return on any clearance items, special orders, external graphics cards, OEM products, software, assembled systems, laptops, gaming chairs the following items if they have been opened: mice, keyboards, gaming controllers and wearable devices.

Used, damaged items or items with damaged or missing packaging will not be accepted for return.

I have accidentally damaged a product (eg bent CPU socket pins) - what can you do to help?

Physical damage is generally not covered under the manufacturer warranty but we will try to help you out where we can. Please email [email protected] with photos of the damage and we can advise what we can do.

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If you still need help, click here to contact our customer support team!