The health and safety of our customers and team members remains our highest priority, and we've made changes to how we operate to continue providing fast service while keeping everyone safe.
Click & Collect
Store pick up has been closed in order to minimise risk to our customers and staff. Please place your order online for courier delivery.
Our customer service team has been relocated to work from home and phone support has been shifted to email. We aim to reply within a business day for enquiries, please review the FAQ on our contact us page as well as the current information on this page as it may address your query.
For order enquiries, please email email@example.com.
For sales enquiries, please email firstname.lastname@example.org.
For technical support and returns, please email email@example.com.
Nationwide shipping is still available (online business is unaffected by stage 4 lock-downs and border closures) and we have taken on more staff to ensure we are processing the increased load as fast as possible. Please add 1 extra day to our normal dispatch time of 1-2 days.
Our courier partners are working hard to deliver all parcels as quickly as possible and transit times at this stage are minimally affected in most areas. The delivery drivers are still practicing social distancing and signing on behalf of customers once they have confirmed someone is home.
Update from Australia Post 18/08/2020
With our business adapting to the challenges the current pandemic presents, our normal practice of delivery has been impacted.
There are delivery delays in our network due to:
- - Reduction in air freight capacity and passenger flights (which also carry our parcels)
- - A significant increase in parcels volumes, many which require manual sorting
- - Hygiene and social distancing requirements in our network (such as social distancing through zoning, dedicated shift start times to reduce cross over of workers)
Impacted deliveries to Victorian catchment areas continues
We are still experiencing additional delivery delays to these catchment areas – Pakenham, Derrimut, Mooroolbark, Wantirna and Gippsland – which now extend to Rosebud, Mornington and Hastings.
We do have some reduction in congestion for Pakenham, however delivery delays remain.
Behavior / Abuse Policy
We understand this is a frustrating time and emotions are running high. However there is still no excuse for foul language or abusive behaviour towards our staff. We have a strict zero tolerance approach to this type of behaviour, and you will be unable to purchase from us in the future if you abuse our staff.