The health and safety of our customers and team members remains our highest priority, and we've made changes to how we operate to keep everyone safe.
Click & Collect
Store pick up has been closed permanently as we have had to reallocate the space to other areas of the business to adhere with government rules around social distancing within our building. Please place your order online for courier delivery.
Our customer service team has been relocated to work from home and phone support has been shifted to email. We aim to reply within a business day for enquiries, please review the FAQ on our contact us page as well as the current information on this page as it may address your query.
For order enquiries, please email email@example.com.
For sales enquiries, please email firstname.lastname@example.org.
For technical support and returns, please email email@example.com.
Nationwide shipping is available and we have taken on more staff to ensure we are processing the increased load as fast as possible. Please allow 3 business days for your order to be processed (normally 1-2 business days).
Our courier partners are working hard to deliver all parcels as quickly as possible and transit times at this stage are minimally affected in most areas. The delivery drivers are still practicing social distancing and signing on behalf of customers once they have confirmed someone is home.
We are seeing delays in any tracking advise across the board as the couriers prioritise freight movement over scan events. Please keep an eye on the tracking for any updates, the first scan event may be when it is on board for delivery.
Update from Australia Post 28/12/2020
With our business adapting to the challenges the current pandemic presents, our normal practice of delivery has been impacted.
There are delivery delays in our network due to:
- - Reduction in air freight capacity and passenger flights (which also carry our parcels)
- - A significant increase in parcels volumes, many which require manual sorting
- - Hygiene and social distancing requirements in our network (such as social distancing through zoning, dedicated shift start times to reduce cross over of workers)
Behavior / Abuse Policy
We understand this is a frustrating time and emotions are running high. However there is still no excuse for foul language or abusive behaviour towards our staff. We have a strict zero tolerance approach to this type of behaviour, and you will be unable to purchase from us in the future if you abuse our staff.